FAQ
Answers to common questions about ordering, delivery, returns and care.
Ordering
Is this a real store?
Not yet. This is a demonstration store: products and prices are sample data and checkout records a test order without taking payment.
Which payment methods do you accept?
[PAYMENT METHODS — e.g. cards, PayPal, financing — confirmed when a live gateway is connected]
Can I change or cancel my order?
Contact us as soon as possible with your order number. [CANCELLATION WINDOW, e.g. before dispatch / within 24 hours] Made-to-order pieces may not be cancellable once production starts.
Do you offer fabric or wood samples?
[SWATCH / SAMPLE SERVICE — yes/no, cost, delivery time]
Delivery
How long will delivery take?
Each product page shows an estimated dispatch time (for example “usually dispatched within 3–5 business days” or “made to order — 6–8 weeks”). Delivery transit times are listed on our Shipping & Delivery page.
What is white-glove delivery?
A two-person team brings large items to the room of your choice and can remove packaging. Availability and pricing depend on your location and are shown at checkout.
Do you ship internationally?
[SHIPPING COUNTRIES AND INTERNATIONAL TERMS] Demo rates are configured for the United States and a placeholder international rate.
Returns & care
Can I return an item?
Please see our Returns & Refunds policy for eligibility, timeframes and how to start a return.
How do I care for solid wood?
Dust regularly with a soft dry cloth, use coasters and placemats, keep away from direct heat and re-oil oiled finishes every 6–12 months. Product-specific care notes are on every product page.
Is there a warranty?
[WARRANTY LENGTH AND COVERAGE]